Refund & Delivery Policy

At AyurNiveda, we aim to provide high-quality, medically tested herbal products and a smooth shopping experience. Please read our Refund & Delivery Policy carefully before placing an order.

1. Order Processing & Dispatch

• All confirmed orders are processed and dispatched within 24 hours of successful payment (excluding Sundays and public holidays).

• Once dispatched, order details and tracking information will be shared via email or SMS.

2. Delivery Timeline

• Estimated delivery time is 3–7 working days, depending on your location and courier service availability.

• Delivery delays due to courier issues, weather conditions, or unforeseen circumstances are beyond our control.

3. Delivery Coverage

• We deliver across India, subject to courier service availability.

• In rare cases where delivery is not possible, our support team will contact you.

4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.

5. Refund & Return Policy

• No refund, return, or exchange will be accepted once the bottle is opened or used, due to hygiene and safety reasons.

• Refunds or replacements are applicable only if the product is damaged, leaked, or incorrect at the time of delivery.

6. Reporting an Issue

To be eligible for a refund or replacement:

• The issue must be reported within 48 hours of receiving the product

• Clear photos or an unboxing video must be shared as proof

• Requests should be sent to support@ayurniveda.com

7. Refund Process

• Once your request is reviewed and approved, refunds will be processed within 5–7 working days

• Refunds will be credited back to the original payment method

8. Order Cancellation

• Orders can be cancelled only before dispatch

• Once the order is dispatched, cancellations will not be accepted

9. Non-Refundable Cases

Refunds will not be provided for:

• Opened or partially used products

• Change of mind after delivery

• Delay in delivery due to courier partners

• Allergic reactions or individual results (as results may vary)

10. Contact Information

For any questions or support regarding refunds or delivery, please contact:

Email: support@ayurniveda.com